Working as a team during the corona pandemic

Treatment centers

We are in contact with mental health and drug treatment centers, as well as with prisons in case we need any information. We maintain the follow-up interviews with our clients by phone, letting them know they can reach us at the same phone number as always, which is deviated to another mobile phone and someone redistributes these calls to us. Unfortunately, we don’t have professional phones to make video calls with our clients, but on the other hand we cannot expect that all people have access to new technologies to follow up this kind of practices.

Our Clients

What we have noticed is that our clients are very thankful about the contacts we make with them, especially in these difficult times when most of them lost their jobs and may have a vulnerable situation. We believe this makes our bond stronger. They are also worried because the training programs and the community work they were carrying on, were postponed so they can’t fulfill the content of the sentence properly until the safe reopening of these community organizations. Those who visited the City of Justice know that probation officers share space in an open area with at least 3 other teams (around 35 people) which means a high level of disruption and phone calls that can be stressful at some point. One of the good things of working from home, is that we don’t have this level of background noise and we can focus better on writing reports, since we are in a more quiet environment. Of course we are aware that this is not so for all our colleagues as they might have children and live in small places. Our way of reaching out to each other and stay in touch is making phone calls and video calls to share our difficulties, doubts, failures and achievements.

Mixing of work and private life

For most of us, our living rooms became our offices and at the beginning phoning clients from such a personal space felt uncomfortable. The line between our private life and our work turned out thinner without the setting of the City of Justice. Also, the fact of being at home can make you forget to have breaks sometimes, so it is important to set limits for your work schedule, otherwise you would be connected the whole day! We find all these feelings normal because we never thought we could do teleworking, and we are learning how to do it. However, reality has led us to adapt to a completely unexpected situation, and we can say that we have succeeded. Much remains to be done, but all this situation has opened up new doors that, if the necessary resources were adapted, could lead to rethinking our way of working as probation officers and perhaps to even combine teleworking with face-to-face work in the future.

Introspection

It is also a good moment for introspection. That is why we created seven commissions that work in small groups up to five people, each commission having its own topic to develop. We hope and expect that this can help us improve some aspects of our interventions. We appreciate that we are building a new way of working and intervening with the clients and this helps us to get out of our comfort zone and reinvent ourselves as probation officers.