- Theories and Models of Organisational Change;
- Leading Change in Organisations: A Focus on Quality Assurance;
- Managing Organisational Change and Innovation;
- Coping with the inevitable barrage of changes that confront DG’s daily in attempting to keep probation organisations viable and current.

Presentations
Presentation Karin Geuijen ‘Creating Public Value in Probation Services’
Presentation Emmanuelle Cretin-Magand ‘EU support to training challenges for probation officers’
Presentation Christoph Koss ‘Volunteers in the Austrian Probation Service’
Presentation Maurilia Veloso ‘E-learning and Organisational Culture’
Presentation Stefania Rosanio and Jeroen Sollinger ‘Project “Mattie” Always-on friend’
Final declaration
Pictures
Take a look at the pictures that were taken during the conference as well!